Frequently Asked Questions
Are religious services available?
Yes. The Alverno offers a variety of religious services. Current offerings may vary based on COVID-19 precautions and state and federal guidelines.
- Sunday worship services offered by a rotation of area ministers
- Communion services
- Daily morning prayer services
- Bible studies
- Scripture studies
- Mass
- Rosary
- Holy Hours
The Alverno has a pastoral and spiritual coordinator on staff who is available to provide pastoral care and support to all residents and their family members.
Are planned programs available to keep my family member busy / occupied?
Yes. The Alverno offers a wide variety of clubs, classes, committees and activities to encourage involvement and social interaction. While current guidelines are in existence due to COVID-19, we will resume onsite performances from entertainers, musicians, singing groups and historians per CDC guidelines.
How much assistance will my family member receive?
Your family member will be assessed by our staff to determine how much assistance is needed. Our nursing staff and CNA's provide assistance with range of motion, dressing, transfers, ambulation, bathing and eating skills. This assistance is given on a daily basis to maintain and/or improve ability to carry out activities of daily living.
What if my loved one does not like the meal being served?
If a resident does not care for the meal being offered, every effort is made to accommodate a resident with a choice that is more pleasing by selecting an item from our "Always Available" menu. The Alverno believes that mealtime is an enjoyable and important time of the day, and it is the mission of our dietary department to help improve the quality of life of the people we serve through excellence in nutrition care.
What are the visiting hours?
COVID-19 restrictions have caused a temporary disruption to our "typical" visitation policy. Please contact our community for further, up to date information regarding visiting your loved one.
What items come with the rooms, and what items can you bring from home?
Our resident rooms at The Alverno are equipped with a med, dresser, bedside table, lamp and a lounge chair. A TV is provided for individuals joining us for a "short-term" stay in our skilled care/rehabilitation neighborhood.
As with any stay away from home, please plan to bring the following:
- Personal clothing
- Shoes
- Glasses/dentures/hearing aids
- Medicaid/Medicare and/or any insurance cards
- Living will or advance directive paperwork
- Legal guardianship or conservator documents.
- Optional items to bring include a favorite chair or lift chair, walker, wheelchair, cane, clock, plants, books, magazines, toiletries, electric razor, makeup, perfume, and pictures. While linens are provided, you are welcome to bring a favorite comforter from home as well.
Are therapy services available?
The therapy program at the Alverno has been divided into three sections to better serve our patients based on their needs. Our multidisciplinary staff will work together with you to determine the best program for you to help you meet your goals. We offer skilled physical, occupational, and speech therapy; restorative therapy for long term care residents that need the benefits of therapy to promote their independence; and level 3 therapies performed by floor nursing staff including basic range of motion, dressing and transfer training, ambulation, and eating skills training.
Will I have a roommate?
While The Alverno offers a few semi-private rooms and couples studios, the majority of our community offers private accommodations.
Will The Alverno do my laundry?
Yes. Laundry service is provided by The Alverno at no extra expense, unless your family designates that they will be responsible for doing your laundry. Laundry at The Alverno, is washed on a daily basis and clothing is typically returned to our residents within 24 hours.
Can my name go on a waiting list of I am not ready to come yet?
Yes. It is a good idea to complete an application and meet with the Admissions Director if you are considering choosing The Alverno, even if you are not ready to be admitted yet. This makes the admission process much quicker and more efficient when the time is right for you. If you are on the waiting list, you may be contacted regarding an available room. If you are not ready, you may remain on the waiting list.